Term & Conditions

1. Acceptance of Terms

Booking with Bascitedes or using our website means you accept these Terms & Conditions. They define your rights and responsibilities as a customer and our obligations as a travel provider. We may update these terms, with changes posted online and effective immediately. Continued use signifies agreement with the current version.

2. Booking Process

Book by providing accurate personal and payment details via our site or phone; confirmation follows payment and an email from us. Check your confirmation for accuracy and report errors within 48 hours. You’re responsible for ensuring all details match your travel plans. We’ll assist with corrections if notified promptly.

3. Pricing and Payment

Prices are in Canadian dollars, including taxes and fees, unless stated otherwise. Full payment or a deposit is due at booking, with the balance required before departure per your confirmation. We accept major credit cards and methods listed on our site. Prices lock in only upon confirmation.

4. Your Responsibilities

You must secure valid travel documents (passports, visas) and meet destination health requirements. Bascitedes isn’t liable for costs or delays from improper documentation—travel insurance is recommended. You’re expected to follow supplier rules (e.g., airlines, hotels) during your trip. We can assist with guidance if needed.

5. Our Responsibilities

We’ll arrange travel services as outlined in your confirmation, partnering with reputable suppliers. We’re not liable for events beyond our control (e.g., weather, supplier failures), but we’ll help resolve issues. Our goal is to deliver a safe, enjoyable experience while respecting consumer rights. We act in good faith to meet your expectations.

6. Limitation of Liability

Our liability is capped at your booking cost for negligence on our part, excluding indirect losses like missed connections. We’re not responsible for supplier actions or force majeure events (e.g., natural disasters). Your rights under applicable consumer laws remain intact. Travel insurance can cover risks we can’t control.

7. Complaints and Disputes

Report trip issues immediately for real-time assistance; submit formal complaints within 14 days of return with details. We’ll respond within 30 days, aiming for a fair outcome. Disputes fall under Alberta, Canada law, with resolution in Calgary courts if needed. For international clients, we respect local consumer protections where applicable.

8. Contacting Us About These Terms

Questions about these terms? Our team is here to clarify and ensure you’re confident booking with us. We value open communication and quick responses to your concerns. Reach out using the details below for support. We’re committed to making your experience smooth and clear.

Contact Information:

Email: [email protected]

Phone: +1 587 427 6527

Address: 1014 14 Ave SW, Calgary, AB T2R 0P1, Canada