Privacy Policy

1. Introduction to Our Privacy Commitment

At Bascitedes, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or book travel services. We aim to be transparent while delivering exceptional travel experiences tailored to your needs. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, international standards like the GDPR.

2. Information We Collect

We collect personal details such as your name, email, phone number, and payment information when you book a tour or contact us. We may also gather data on your travel preferences and website browsing behavior to personalize our services. This helps us craft itineraries that match your interests and improve your experience with Bascitedes. All data is collected with your consent and for legitimate purposes only.

3. How We Use Your Information

We use your data to process bookings, communicate travel details, and provide customer support. If you opt in, we may send you promotional offers or updates about new tours and destinations. Your information is handled responsibly to enhance your travel planning, and we never sell it to third parties for marketing without your explicit permission. Our goal is to make your journey seamless and enjoyable.

4. Sharing Your Information

To provide travel services, we share your data with trusted partners like airlines, hotels, and tour operators, who are bound by strict confidentiality agreements. We may also disclose data to comply with legal obligations or protect our rights, but only when necessary. For international customers, we ensure compliance with applicable laws, such as GDPR for EU residents. Your privacy remains a top priority in all interactions.

5. Data Security Measures

We use industry-standard encryption and secure servers to protect your data from unauthorized access or breaches. Our security practices are regularly updated to keep your information safe, though no system is entirely risk-free. We encourage you to protect your login details and notify us of any concerns. In case of a breach, we’ll inform you promptly as required by law.

6. Your Rights Over Your Data

You can access, update, or delete your personal information by contacting us at any time. You may also request details on how we use your data, withdraw consent for marketing, or file a complaint with a local data protection authority (e.g., Canada’s Privacy Commissioner). We’ll respond to requests within 30 days, ensuring you maintain control over your information. Transparency and your rights are central to our approach.

7. Retention of Your Information

We keep your data only as long as needed to fulfill your bookings and meet legal requirements, typically up to 7 years for financial records. After this, your information is securely deleted or anonymized to protect your privacy. You can request earlier deletion unless retention is legally required. This balances our service needs with your privacy rights.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal standards, posting revisions on our site with the updated date. Significant changes will be communicated directly if needed, especially for international users. We encourage periodic review to stay informed about our data practices. Continued use of our services indicates acceptance of the current policy.

Contact Information:

Email: [email protected]

Phone: +1 587 427 6527

Address: 1014 14 Ave SW, Calgary, AB T2R 0P1, Canada